Tray.ai

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workflow web paid closed source
automation integration enterprise low-code API

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Added 02-25-2026

Tray builds AI agents that actually take action across your entire tech stack, not just chat about it. Their Merlin Agent Builder lets you create agents that connect to real systems and follow your company's rules without breaking everything. Perfect for IT teams tired of building chatbots that can't actually fix problems or HR departments drowning in repetitive requests.

Key Features

  • Agents connect to your actual apps, not just APIs
  • Process millions of database records without row-by-row torture
  • Deploy same agent to Slack, web, or API instantly
  • Merlin Guardian keeps sensitive data away from AI models
  • Pre-built templates for IT, HR, and support scenarios

Use Cases

  • IT agent resolves tickets by fixing actual system issues
  • HR bot processes PTO requests in Workday automatically
  • Support agent triages customer problems before humans intervene
  • Knowledge agent routes internal docs into existing workflows
  • Apollo deflected 40% of IT tickets for real customers

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